How to Make an Appointment
You can make an appointment by telephone, calling in at reception or online. You can make an appointment with the health professional of your choice if available. The receptionist will guide you by asking you for details of the problem.
Basic rules for appointments
- If you have made an appointment and then decide it is no longer needed, please telephone us to cancel the appointment so someone else can have that appointment. We effectively lose 600 appointments every year through people forgetting to cancel appointments.
- Does more than one family member need to see the doctor? If so, please make a separate appointment for each person.
- If you have several different problems to discuss, please ask for a double appointment. Your doctor only has 10 minutes allocated for each routine consultation and may be unable to deal with more than one problem in 1 slot.
- If you want to discuss something simple, or have a question but are not actually ill we may be able to answer your query on the telephone. Please ask for the GP to ring you.
- Doctors and nurses do not sign forms during consultations, please hand any form for completion to reception.
- If you are requesting a telephone consultation and you login to the website please note the time you see is not the time the GP will telephone you, the GP should return your call within a 4 hour period depending on number of requests. Please note that our number will be withheld so please pick up.
- Please click here to see our "Helping you to get the best out of the appointment system" information.