Home visits & out-of-hours
Here at Richmond Medical Centre we provide home visits to patients who are unable to attend the surgery. This includes patients in residential/care homes and patients who are housebound (unable to leave the house at any time).
If you need a home visit, call the surgery before 10:30am so that we can get a doctor out to see you that same day.
Please do not ask a doctor to visit you at home unless the patient is really too ill or infirm to come to the surgery. Remember the Doctor can see five patients in surgery in the time it takes to make one home visit and there are better facilities for examinations and treatment in the surgery.
Except in the case of acute emergencies all home visits should be requested before 10.30am, please explain what the problem is to the receptionist as this will help the doctor. Home visits will be made after the end of surgery.
Out of Hours Service
At 18:00pm on Monday, Tuesday, Wednesday and Friday and at noon on Thursday your call will be transferred to OOH ( Out of hours). From 18:30pm your call will not be transfered to OOH and you will receive a message asking you to call 111 or 999. Before the times stated, you should be able to contact our reception team as the surgery will be open unless otherwise stated.