Frequently Asked Questions

Please find below a list of questions and answers which you might find useful and help to avoid a phone call to our surgery.


How do I find out my test results from the Hospital/GP?

When results have come back from the hospital, whether it have been requested by the hospital or GP, if there is anything abnormal with your results either your GP or the person who requested the tests at the hospital would be in touch with you either by phone or letter.

If everything has come back ok and the doctor did not ask you to book in to have a review once your results were back then the GP will not be in touch.

If you have not heard anything back from the results but are still experiencing symptoms/problems then please contact the surgery.


How do I get a username/password to get online to order my prescriptions/book my appointments?

If you do not already have a username/password to access systmonline or have forgotten your password then please come into the surgery and we will be able to either sign you up or give you a new password. Due to security and confidentiality, a family member or friend would not be able to do this for you. 


Do you arrange transport for hospital appointments? 

We arrange transport for housebound patients for X-rays but for any other transport to the hospital the hospital should arrange this.


Do you complete Disabled Person's Travel Permit Applications?

No, Unfortunately we do not complete these forms for patients. for further advice on these forms please click here.