We care what you think

We aim to provide the best possible service to our patients but misunderstandings do sometimes happen.  Please feel free to discuss any concerns at the time when they occur. We aim for a speedy resolution of problems to mutual satisfaction.

If you have a problem with the service we provide, please address your complaints/concerns to:  Denise Brookes, Practice Manager.

Suggestions on how we can improve our service are welcome. These should also be addressed to the Practice Manager.

We are working with a company called Patient Opinion to help us improve our service.  If you have visited Richmond Medical Centre recently, either as a patient yourself or as a carer or friend of someone else, please tell us how it was. What was good? What could have been better?

Your story will be handled confidentially by the non-profit service Patient Opinion. Your story may appear (without your name) on their website. Patient Opinion asks the health service to respond to the feedback you share, but does not reveal your identity.

This service is independent of Richmond Medical Centre  and the NHS. For more information about Patient Opinion and how your story is handled, visit www.patientopinion.org.uk.